privacy policy

Your privacy is exceptionally important to us. This Privacy Policy outlines how your personal information is collected, used, and protected when you visit or make a purchase from our website.

Our operations are based in London, United Kingdom, and we process personal data in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Personal Information We Collect

When you interact with our website, we collect certain pieces of information to provide you with a smooth shopping experience:

Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers handled securely via our payment gateway), email address, and phone number.
Device Information: When you browse the site, we automatically collect information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. We also track which individual web pages or products you view.

2. How We Use Your Personal Information

We use the information we collect to fulfill our contract with you and to maintain our business operations, specifically:

Order Fulfillment: To process your payment, arrange for free worldwide shipping, and provide you with invoices and order confirmations.
Customer Support: To communicate with you regarding your order, technical queries, or return requests.
Risk Prevention: To screen our orders for potential risk or fraud (in particular, via your IP address).
Site Optimization: To analyze how customers browse and interact with the store so we can continuously improve the user experience.

3. Sharing Your Personal Information

We do not sell your personal data. We only share your personal information with trusted third-party service providers to help us fulfill your orders and run our store, including:

E-Commerce Platforms: To host and power our online storefront.
Payment Processors: To securely process transactions under strict PCI-DSS industry compliance guidelines.
Delivery Partners: To provide your shipping details to international and domestic couriers so your product can be delivered.
Legal Compliance: We may share your information if required to do so to comply with applicable UK laws and regulations, or to respond to a lawful subpoena or search warrant.

4. Data Retention

When you place an order through the website, we will maintain your Order Information for our legal and accounting records for a minimum of 6 years as required by UK tax law, or until you ask us to delete this information.

5. Your Rights Under UK GDPR

If you are a resident of the United Kingdom or the European Economic Area (EEA), you possess specific statutory rights regarding your personal data:

The Right to Access: You have the right to request a copy of the personal data we hold about you.
The Right to Rectification: You can request that we correct any inaccurate or incomplete information.
The Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data under certain conditions.
The Right to Restrict Processing: You have the right to object to or limit how your data is being processed.

To exercise any of these rights, please contact our support team through the contact channels provided on our website.

6. Security

We take the security of your personal data seriously. All sensitive order and payment information transmitted through our store is encrypted using Secure Socket Layer (SSL) technology to ensure it remains completely protected during transit over the internet.

7. Changes to This Policy

We may update this privacy policy from time to time in order to reflect changes to our operational practices or for other regulatory and legal reasons. Any changes will be posted directly to this page.